Customer Service

Privacy Policy

Fine Silver Sale collects customer information to improve your overall shopping experience. We respect your privacy and are committed to maintaining and using this information responsibly. Except as otherwise mentioned below, this privacy policy only addresses the use and disclosure of information we collect from you on our website. By visiting FineSilverSale.com you are accepting the practices described in this privacy policy.

Personal information relating to you and your order history are only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time through the my account page.

If you forget your password, you can request that it be emailed to you. We will not give passwords out over the phone, nor will we email them to a different email address than the one used to register. If you request to have your password emailed, your credit card information will be deleted from your profile.

Sharing Personal Information

Any personal information you provide when you register or update an account, enter a contest or promotion, shop online or request information (i.e. name, address, e-mail address, telephone number and credit card information) is maintained in private files on our secure Web server and our internal systems. Fine Silver Sale shares information about our customers with some of our affiliated companies and reputable third parties in order to help us provide better service to you. These third parties may be given access to some or all of the information you provide to us and may use cookies on our behalf. Fine Silver Sale requires these third parties to maintain your information in the strictest confidence. Also we will not sell, rent or share your email address with others for them to send you unsolicited email. We may also share statistical, demographic and other non-personally identifiable information with third party companies and these companies may also use cookies.

If you are visiting FineSilverSale.com from a location outside of the United States, you will be connected through and to servers located within the United States. All FineSilverSale.com orders will be accepted and fully processed in and shipped from the United States and all information you provide will be securely maintained in our Web server and internal systems located within the United States.

You should also be aware that we may disclose specific information about you if required to do so by law, governmental request or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our website or the public.

Cookies

We use cookies to recognize you and your preferences to make shopping easier. Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. The use of cookies is standard on the internet and many major websites use them. Cookies stored on your computer do not contain any personally identifiable information. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. Please consult your browser’s help section for instructions on how to do this.

Links to other sites

To enhance your shopping experience, the FineSilverSale.com site may have links to other sites. Those Web sites will have their own policies on privacy that you may wish to review. FineSilverSale.com takes no responsibility for these linked Web sites.

Privacy of Young Children

FineSilverSale.com is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13. FineSilverSale.com does not sell products for purchase by children.

Policy Changes and Questions

FineSilverSale.com may update our privacy policy from time to time.   Whenever we make a change, we will post the updated policy here and we encourage you to check back periodically. By using our website you consent to any updated policies. If you have any questions or concerns regarding our privacy policy, please contact us.

Errors and Inaccuracies

Although we try to maintain accurate and current information on our site, mistakes do happen. FineSilverSale.com may have errors related to products’ pricing and availability. We reserve the right to correct these errors, even after an order has been submitted.  We will however, contact you before making any changes to your order.  We apologize for any inconvenience this may cause.

Images

Photos of our product smay have been enlarged and/or enhanced.

Return Policy

We stand behind the quality of our merchandise. If for any reason you are not satisfied, we accept returns of unused, undamaged merchandise for a full refund within 30 days provided the merchandise is accompanied by your original receipt.   All returns of merchandise purchased on this website require prior authorization. Please call (855) 359-4685 to obtain a Return Authorization number. Once you receive a RA#, you may send the returned merchandise with the original receipt to:

 
FineSilverSale.com
attn: online returns
2 West 45th St, Suite 1406 
New York, New York 10036

 

Shipping charges are non-refundable. FineSilverSale cannot be responsible for return merchandise prior to our receipt. We therefore suggest that you insure all parcels. Refunds generally appear on your credit card statement in one to two billing cycles.  Your refunds will take the form of a credit back to the same card used to make the original purchase.

Shipping Policy

Standard Delivery

We offer free certified shipping on all orders. No minimums!

Ground – Free
2nd Day – $14

Overnight – $28

For overnight delivery, orders must be submitted Monday through Friday by 12PM EST. Overnight delivery orders placed on Thursday after 12PM EST through Friday 12PM EST will arrive on Monday. Overnight delivery orders placed on Friday after 11AM EST and over the weekend will arrive on Tuesday. We do not offer overnight delivery to Alaska and Hawaii. Please call our office: 855-359-4685, to arrange for faster shipping.

International Shipping

If you are outside of the United States, please call our office: 855-359-4685, to arrange for an international shipment.